Products purchased from AXIAL may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by AXIAL in accordance with the terms and conditions of the applicable product or service agreement (see here).
“Refund Period“, you may cancel a product at any time, but a refund will only be issued if you request a refund with AXIAL’s customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure: If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Standard Refund Terms:
- Annual Plans: Within 30 days of the date of the transaction.
- Monthly Plans: Within 48 hours of the date of the transaction.
Domain Name Registrations/Renewals:
- New Registration 3 Days (72 Hours)
- Auto-Renewal 3 Days (72 Hours)
- Manual Renewal 3 Days (72 Hours)
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Professional Web Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website ReDesign Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Annual Maintenance & Support: If you purchase Website Care and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.
Purchased Product with Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on AXIAL’s website and is not subject to any promotion, discount, or other reduction in price).
SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.
For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.
If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but AXIAL will not bill you for any future months. However, you will not be refunded the cost of the current or past months.
If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and AXIAL will issue a 50% prorated refund to your original payment method for any remaining unused months.